Terms of Service

Effective date: upon publication · Last updated July 2026.

These Terms of Service (the "Terms") are an agreement between you and Ardeo Labs LLC, a Florida limited liability company ("we," "us"), governing your use of GaugeRoute — our apps, website, customer compliance pages, quote and contract portals, invoice shares, record and report PDFs, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

1. The service

GaugeRoute helps independent fire-equipment service companies keep a per-asset inspection cadence, run the route day offline, capture dated records of the work performed, quote and invoice the remedies they sell, and share those records with their customers. It is a tool for your business; you remain responsible for your business decisions, your prices, the work your people perform, your licensing, and your obligations to your customers and under law.

2. Your account, your team, and your technicians

You must be at least 18 and able to form a binding contract. Keep your credentials secure; you're responsible for activity under your account. Office and technician accounts are accounts you issue to your own personnel: you're responsible for your authority to create them, for their use of the Service, for having authority to share your business data with them, and for telling them that the app records photos, device timestamps, and — where device permissions allow — location at the moment of photo capture. Technician accounts are money-blind by design and see only the day's route, the assets due at it, and the site details needed to do the work.

3. Plans, billing, and cancellation

• Free plan. No card required. Limits are shown in the app and on the pricing page.
• Paid plans. Billed by subscription (monthly or annual) through Stripe on our website. Prices and inclusions are stated at checkout. There are no setup fees, technician seats are unlimited on every paid plan, and subscriptions renew automatically until canceled.
• Price changes. Any change to your recurring price takes effect at your next renewal and only after at least 30 days' advance notice — never mid-period. An annual plan keeps its rate through the end of the paid year. Promotional pricing (e.g., founding-member codes) is honored on the same basis and per the promotion's stated terms.
• Cancellation. Cancel anytime from Settings or the billing portal; your plan stays active through the end of the paid period, then converts to the Free plan. Downgrading suspends the paid surfaces and technician logins; your data is not deleted, and export stays available and free.
• Refunds. Except where required by law, payments are non-refundable; we may issue refunds or credits at our discretion — if something went wrong, email us and we'll be reasonable.
• Taxes. Prices exclude applicable taxes, which are added at checkout where required.

4. We never touch your money

GaugeRoute is not a payment processor, money transmitter, or party to transactions between you and your customers. Quotes and invoices composed in the Service are your documents, and payment links you add are your own accounts with those providers; your customers pay you directly on your own rails. Amounts in the Service are records and displays only — we do not hold, transmit, or guarantee any customer payment, and we have no responsibility for disputes between you and your customers. Your fees, deposits, refunds, and cancellation policy are between you and your customers; we only record them.

5. We record; we do not certify compliance

This section matters more than any other. GaugeRoute documents what you did — it does not make any equipment, site, or building safe or compliant, and it does not certify anything.

• The record is yours; the certification is yours. GaugeRoute is the stationery and the archive. Inspection records, tag records, reports, and compliance pages reproduce the work you and your personnel performed and entered, under your license and certification numbers. GaugeRoute does not certify code compliance, safety, fitness for use, correct installation, correct servicing, or conformity with NFPA 10, NFPA 96, UL 300, NFPA 101, OSHA, or any other standard, regulation, code edition, or manufacturer instruction. That determination rests with you, the licensed operator, and with the authority having jurisdiction.
• No compliance verdict exists in the product. The Service never computes, displays, or implies whether a site, an asset, or a customer is "compliant." Due and overdue states are computed against your own service schedule — they are your operational status, not a legal or regulatory judgment, and no report, page, or PDF renders a compliance badge.
• Cadences and checklists are yours. Default intervals keyed to asset class, agent type, and manufacture date, and any checklist templates referencing industry guidance, are informational starting points you adopt, edit, override, and own. Code editions and enforcement vary by jurisdiction; verify every schedule against your AHJ and the edition it enforces. Your per-asset overrides and any date you set always win — no automatic process moves a date you set or a schedule you locked.
• Records are records. Tag records, inspection reports, and compliance pages are not an inspection, a certification, or a guarantee, and we do not warrant that any fire marshal, AHJ, insurer, landlord, or other party will accept them. They are append-only so your history can be relied on; a correction is a new record, never a rewritten one.
• You are solely responsible for the quality and legality of your inspections and service: holding and maintaining the licenses and certifications your jurisdiction requires, the competence of your technicians, the accuracy of what they record, the servicing and condition of your customers' equipment, and compliance with applicable laws and standards. Nothing in the Service reduces that responsibility or transfers any of it to us.

6. AI features require your review

Some features use AI (for example, transcribing an equipment nameplate photo into a draft asset). AI output is a suggestion, not a fact. It may be incomplete or wrong, and it never becomes part of your records without your review and confirmation — AI never creates an asset, an inspection, a tag record, or any other record; only your acceptance does. Prices, cadences, and record content are never AI-authored. You are solely responsible for verifying serials, manufacture dates, agent types, and anything else before relying on them.

7. Your content and our license

You own your content (customers, sites, assets, cadences, checklists, photos, inspection and tag records, quotes, contracts, invoices, and everything else you put in). You grant us a limited, non-exclusive license to host, process, transmit, and display it solely to operate, secure, and improve the Service — including sending nameplate photos you submit to our AI provider on your behalf and rendering the compliance pages, portals, and PDFs you create. We do not use your content to train AI models and we do not sell it. You can export everything at any time, free, on every plan; that survives cancellation.

You are responsible for having the necessary rights to the content you upload and collect, including your customers' contact details, their site addresses and access information, and photographs taken on their premises.

8. Compliance pages, portals, and share links

Customer compliance pages, quote and contract portals, invoice shares, and record PDFs live at unguessable links that are not password-protected: anyone with a link can view that page. You control what goes into them and whom you send them to, and you can revoke a compliance link by rotating it in the app.

9. Offline operation

The route day is designed to run without a network connection and to sync when connectivity resumes. Offline capture depends on your devices and their clocks; timestamps recorded in the field are your device's. We do not warrant that any device will retain queued work indefinitely, and you should sync completed work promptly.

10. Acceptable use

Don't: break the law; infringe others' rights; send spam through the Service; upload malicious code; probe, overload, scrape, or reverse-engineer the Service; resell it; misrepresent any record, page, or report as a certification, inspection, or approval by us; record work that was not performed; or use the Service to build a competing product. Usage limits (including AI nameplate-parse quotas) are enforced in-product; attempting to evade them is a violation of these Terms.

11. Our IP

The Service — software, design, and branding — is ours or our licensors' and is protected by IP laws. These Terms grant you a limited, revocable, non-transferable right to use the Service for your business; no other rights are granted. Feedback you send us may be used without obligation.

12. Third-party services

The Service interoperates with third-party services (e.g., Stripe for our billing, your own payment providers, mapping and navigation apps you hand off to, app stores). Their terms govern your use of them; we're not responsible for third-party services.

13. Termination

You can stop using the Service or delete your account at any time. We may suspend or terminate accounts that violate these Terms, create legal exposure, or remain on a free plan with no activity for an extended period (with notice and an export window). On account deletion, content is removed per the Privacy Policy retention terms. Sections 4, 5, 7, 14, 15, and 16 survive termination.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT OFFLINE CAPTURE OR SYNCHRONIZATION WILL BE LOSSLESS, THAT AI OUTPUT WILL BE ACCURATE, OR THAT ANY CADENCE, CHECKLIST, TAG RECORD, REPORT, OR COMPLIANCE PAGE ENSURES SAFETY, CODE COMPLIANCE, OR ACCEPTANCE BY ANY AUTHORITY HAVING JURISDICTION, INSURER, OR OTHER PARTY. NOTHING IN THE SERVICE IS A FIRE-CODE, SAFETY, ENGINEERING, FINANCIAL, TAX, OR LEGAL DETERMINATION OR ADVICE.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA; (B) WE ARE NOT LIABLE FOR PERSONAL INJURY, PROPERTY DAMAGE, FIRE LOSS, REGULATORY PENALTY, OR OTHER CLAIMS ARISING FROM YOUR INSPECTIONS, YOUR SERVICE WORK, YOUR CUSTOMERS' EQUIPMENT OR PREMISES, OR ANY DETERMINATION MADE BY AN AUTHORITY HAVING JURISDICTION; AND (C) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF $100 OR THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DON'T ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

16. Indemnification

You will defend and hold us harmless from claims arising out of your content, your inspections and service work, your licensing, the records and compliance pages you produce and share, your customer transactions, your violation of these Terms, or your violation of law or third-party rights.

17. Governing law and disputes

These Terms are governed by Florida law, without regard to conflicts rules. Exclusive venue for disputes is the state or federal courts located in Broward County, Florida, and each party consents to personal jurisdiction there.

18. Changes to these Terms

We may update these Terms; material changes will be announced in the app or by email at least 30 days before taking effect. Continued use after the effective date is acceptance. If you don't agree, cancel and export your data before the changes take effect.

19. Miscellany

These Terms plus the Privacy Policy are the entire agreement. If a provision is unenforceable, the rest stands. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them. No waiver is implied by inaction. Notices to you may be given in-app or to your account email; notices to us go to [email protected], or by mail to the address below.

20. Contact us

Questions about these terms? Email [email protected].